When patients think Google is a doctor

I had a patient come in the other day armed with printouts from Google about their symptoms. They looked so confident, and I had to gently explain that not everything on the internet is accurate. Has anyone else had to comb through a sea of misinformation with a patient? It’s often comical but also a reminder of why we need to keep improving health literacy.

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I’ve had patients come in with pages of Google-sourced info too. I find it helps to validate their concerns first before steering the conversation to accurate sources. It’s certainly amusing, but those moments remind me to focus on building trust as well. Have you found any techniques that work well for correcting misinformation?

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It’s always a challenge when patients bring in Google printouts! I usually try to acknowledge their concerns and then suggest reliable websites, like Mayo Clinic or WebMD, for info. It’s a delicate balance between respecting their research and guiding them to accurate sources.

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I totally get that! I once had someone bring a whole binder of Google info and confidently insist they had a rare disease. I find it helps to first empathize with their fears about their health, then gently guide them to reliable sources like the CDC.

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